Privacy Policy

Introduction

Moss Image AI helps you create images from text prompts, including posters, covers, and infographics with Chinese and English lettering. This Privacy Policy explains what information we collect, why we use it, and the choices available to you when you use our website, account, and image-generation features.

Information We Collect

We collect only the information needed to operate and improve the service:

1. Account information — Your email address, name, sign-in provider details, and profile settings.
2. Prompts and generated content — The prompts, settings, seeds, reference information, and generated images you submit or create. We may keep generation history so you can review your work and retry a task.
3. Usage and device data — Pages visited, features used, task status, approximate location derived from your IP address, browser, operating system, device type, and diagnostic logs.
4. Cookies and similar storage — Authentication, locale, appearance, consent, security, and preference information. We may also use privacy-friendly analytics where enabled.
5. Payment and credit records — Product, plan, transaction, subscription, credit, refund, and payment status information. Payment card details are handled by our payment processors and are not stored as full card numbers on our servers.
6. Support and submissions — Messages, attachments, guest-post submissions, and other information you choose to send through support or review features.

How We Use Information

We use information to:

• Create, deliver, retry, and display generated images.
• Authenticate accounts, maintain sessions, and protect the service.
• Track credits, subscriptions, purchases, refunds, and usage limits.
• Respond to support requests and review content submitted to the service.
• Improve reliability, performance, prompts, and user experience.
• Detect, prevent, and investigate fraud, abuse, security incidents, and policy violations.
• Meet legal, accounting, and regulatory obligations.

Service Providers

We may share the minimum information needed with providers that help us operate Moss Image AI, such as hosting, database, storage, email, payment, analytics, and AI model providers. These providers process information under their own terms and privacy policies and are expected to protect it for the services they provide.

We may also disclose information when required by law, to respond to lawful requests, or to protect the rights, safety, and security of Moss Image AI, our users, or the public. We do not sell personal information.

Prompts and Generated Images

Do not include passwords, payment card data, government identifiers, or other sensitive personal information in a prompt or uploaded content. Generated images may be visible in your account history and may be processed by third-party model or infrastructure providers to complete the requested task. We use content to provide the requested feature and to enforce our Terms of Service. We do not use private account content for unrelated advertising.

Retention and Deletion

We retain information for as long as needed to provide the service, maintain account and transaction records, resolve disputes, enforce agreements, and meet legal obligations. You may request account or personal-data deletion through in-product support. Some records, such as payment, security, fraud-prevention, or legal records, may need to be retained for a limited period after deletion.

Your Choices and Rights

Depending on where you live, you may have rights to access, correct, export, restrict, object to, or delete personal information. You can update profile information in account settings, manage cookie choices through the cookie controls, and contact support for requests that cannot be completed in the product. We may need to verify your identity before completing a request.

Security

We use access controls, encrypted connections, provider safeguards, and operational reviews to protect information. No online service can guarantee absolute security. Please use a strong, unique password and notify us through support if you believe your account or content has been accessed without permission.

Children

Moss Image AI is not intended for children who are not permitted to use online services under the law where they live. We do not knowingly collect personal information from children in violation of applicable law.

International Processing

Moss Image AI and its service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers.

Changes to This Policy

We may update this Privacy Policy as the service changes or as legal requirements develop. We will update the date at the top of this page and, when appropriate, provide an additional notice through the service.

Contact

For privacy questions, data requests, or account concerns, use the support feature inside Moss Image AI so we can verify your account and route the request to the right team.